Changes to the IRD payment service at Westpac

Changes to the Inland Revenue payment service at Westpac
2 May 2014
To: Tax Agents
From: Dave Gillespie, Payments Project Sponsor, Inland Revenue
Purpose: This memorandum provides information on changes to the way customers can make and receive payments to and from Inland Revenue.
From 1 October 2014 customers will no longer be able to make cheque payments or drop off returns or forms at a Westpac branch. They will be able to continue making cash and eftpos payments at Westpac.
Customers can post cheque payments, returns and forms directly to Inland Revenue so we’re removing these services at Westpac. Customers can continue to make payments using online banking, credit and debit cards and international money transfers.
Inland Revenue encourages customers to make payments online. Digital payment channels are secure and faster than traditional payment methods, and are available 24 hours, seven days a week.
We also encourage you to use the E-file service to file your client’s returns. To find out more about the benefits of using E-File, you can discuss this option with your Account Manager or go to and search keywords “E-File”.
Paying on time
From 1 October 2014, payments posted to Inland Revenue need to be received by Inland Revenue on or before the due date to avoid payment penalties and interest. This means cheque payments can no longer be posted on the due date.
Over 70% of our payments are currently made online and we want to encourage more customers to pay electronically. Removing the unintended advantage to customers who post cheque payments on the due date enables us to treat all customers equally, regardless of their payment method.
If you have any further questions about these changes, please feel free to forward these to your Account Manager.
Issuing Refunds
Of the 1 million refunds that Inland Revenue issues to taxpayers by cheque, 80% are to clients of Tax Agents. Our account managers will be encouraging tax agents to receive electronic refunds for themselves and their clients.
Yours sincerely,

Dave Gillespie
Payments Project Sponsor
Inland Revenue

If you don’t know where to begin, want to talk through something, or have a specific question but are not sure who to address it to, fill in the form, and we’ll get back to you within two working days.

  • This field is for validation purposes and should be left unchanged.