Articles and updates

If you want to improve sales, you need teams that are motivated to sell. And to be confident, the sales team must believe in the product, the service teams, and customer service. The focus on customer love has many pet names these days – “customer centricity”, or “customer-obsessed” to name a couple. Businesses that aspire […]

Mid-winter… fog, rain, and cold, but Spring is on the way. Without putting too much of a finer point on it, at the beginning of the year I thought 2022 would be tougher than 2020 and 2021, and the tourism and hospitality misery would spread. Well, it sure has been. Falling asset values are hurting […]

Times of exuberance and despair pass. Times where capital or labour is scarce also pass. The constant through all of this is that individually, all humans seek to maximise their utility. For some it’s money, others it’s power, knowledge, connections, belonging, or spirituality. The individual utility that humans seek is very diverse (microeconomic imperatives). However, […]

Firstly, no one knows what will happen in the future, and the doomsday merchants are always right eventually. My guess is, 2022 will be a year of adjustment. As we leave 2021, a few economic stats admittedly harvested for my narrative to think about. Government debt now stands at $102b which is its highest level […]

You might ask, “Wtf, what has triggered Bruce to rant about this topic?” It’s simple really, a minor event that no one should have even had a second thought about, as the action and reactions should have been instinctive. It’s just that the opinions were at polar opposites and resulted in a divided team. Of […]