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Bruce'sThe blue deck chair: everything explained in a 6-hour journey!
In an unashamed take from Graham Norton, I intend to write a few stories called ‘the blue deck chair.’ You are free to pull the lever and flip my chair. So please send feedback, flip, or let me walk… To kick off the first blue deck chair story of 2025, let’s start with poetry! Sea-Fever, […]
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Election 2023, Left-wing, Right-wing or winging it?
As I am prone to do customarily, I comment on politics – one of the three things one should never comment on because you will always piss someone off. So here goes! New Zealand is set to vote on two key issues: The political landscape, MMP and the confusion of quite basic choices Nothing much […]
How do you judge the value of a service contract?
The adage is that the value in all transactions is a trade-off between price, timeliness, and quality. A customer wants cheap, fast, and good. But a supplier who attempts to deliver all three will struggle to sustain their operations and are more likely to fail eventually, and usually in the quality component because that is […]
In 2023 growth still matters, but it’ll be hard!
The Annual Enterprise Survey is out – it measures the financial performance and financial position of New Zealand businesses. I commented on the same survey last year (click here to read it) and it proved yet again to be an interesting read on what is and isn’t thriving. The survey provides insights into what your […]
Team engagement counts
If you want to improve sales, you need teams that are motivated to sell. And to be confident, the sales team must believe in the product, the service teams, and customer service. The focus on customer love has many pet names these days – “customer centricity”, or “customer-obsessed” to name a couple. Businesses that aspire […]
Surviving, thriving, or misery?
Mid-winter… fog, rain, and cold, but Spring is on the way. Without putting too much of a finer point on it, at the beginning of the year I thought 2022 would be tougher than 2020 and 2021, and the tourism and hospitality misery would spread. Well, it sure has been. Falling asset values are hurting […]
