Articles and updates

The adage is that the value in all transactions is a trade-off between price, timeliness, and quality. A customer wants cheap, fast, and good. But a supplier who attempts to deliver all three will struggle to sustain their operations and are more likely to fail eventually, and usually in the quality component because that is […]

The Annual Enterprise Survey is out – it measures the financial performance and financial position of New Zealand businesses. I commented on the same survey last year (click here to read it) and it proved yet again to be an interesting read on what is and isn’t thriving. The survey provides insights into what your […]

If you want to improve sales, you need teams that are motivated to sell. And to be confident, the sales team must believe in the product, the service teams, and customer service. The focus on customer love has many pet names these days – “customer centricity”, or “customer-obsessed” to name a couple. Businesses that aspire […]

Mid-winter… fog, rain, and cold, but Spring is on the way. Without putting too much of a finer point on it, at the beginning of the year I thought 2022 would be tougher than 2020 and 2021, and the tourism and hospitality misery would spread. Well, it sure has been. Falling asset values are hurting […]

Times of exuberance and despair pass. Times where capital or labour is scarce also pass. The constant through all of this is that individually, all humans seek to maximise their utility. For some it’s money, others it’s power, knowledge, connections, belonging, or spirituality. The individual utility that humans seek is very diverse (microeconomic imperatives). However, […]