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NPS (Net promoter score); a two-question survey. What is it? And why do we want it? Net promoter score or NPS for short was established to help companies measure and evaluate customer loyalty. We are looking to monitor our impact on your experience. If I were asked, I’d say “The Gilligan Sheppard team does a […]
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Gilligan Sheppard 25 years ago…
In July I will be celebrating my silver anniversary at Gilligan Sheppard. It seems like a lifetime ago but also feels like it was just yesterday. When I started the offices looked nothing like they do today. The corporate colour was GREEN! When you first walked out of the lifts (yes, still in the Smith […]
Using your client portal
Have you tried recently to open a new bank account, change banks, re-mortgage, buy a business, deposit funds post selling a business or purchase an item on finance? It feels like the whole world wants all of our private information (in duplicate), sometimes because they didn’t get the previous email, or they didn’t store what […]
Upping our game
Business success comes from many sources, but among those are diversity of thought, openness and willingness to challenge, innovate and a determination to do better and deliver outcomes. Most advisory firms are often closed loops that generate group think and are often not subject to external challenge on their performance until it is too late […]
Your life can change in an instant
I have again been reminded of how life can change in a nano, or even picosecond. The moment you find out that a significant someone has passed. I’ve been reflecting on how many people that one person reaches and affects. My partner’s best friend/confidante/buddy/flatmate and best man died suddenly. What made it unbelievable was that […]
Christmas Traditions
Some people take the Grinch approach with Christmas, some at the other end of the scale, are happy to wear decorated headbands, earrings, play Mariah Carey or Michael Buble carols incessantly. There are some odd traditions; Boxing Day, mistletoe, stockings… ever thought about how they came about? Christmas Christmas, as most of us know, is […]