Articles and updates

Many company owners or managers express their frustration when discussing employee engagement. They figure that we pay our people to do a job, so they just need to do it. Well, unless you are dealing with robots, it doesn’t quite work that way. This article is an elaboration of Bruce’s article “Team engagement counts” because […]

NPS (Net promoter score); a two-question survey. What is it? And why do we want it? Net promoter score or NPS for short was established to help companies measure and evaluate customer loyalty. We are looking to monitor our impact on your experience. If I were asked, I’d say “The Gilligan Sheppard team does a […]

An interview with Dr Gerald Young, Director of CityMed, Auckland City. Gerald and his team built CityMed in 2000 and developed the business to where it successfully stands today. However, business journeys are never easy, especially with “Six doctors, and seven opinions” explains Gerald. “It was a revenue idea, which is different from most general […]

Guest article written by one of the previous Partners at Gilligan Sheppard, Greg Rathbun. I retired from Gilligan Sheppard in 2013, I knew I needed to try something new, but I had no idea what. Eventually, I became the proud owner of an 11-hectare avocado orchard. Back then I didn’t realise how much this had […]

“It takes two to tango” – so the saying goes, and the same applies to business relationships. To truly benefit from your accountant and achieve your goals, the relationship you have with your accountant must be built on mutual respect, trust, and efficiency – from both parties. So, how do you get the most value […]