Articles and updates

I had a once-in-a-lifetime opportunity to be involved with the Women’s Rugby World Cup as a TLO (Team Liaison Officer) for the Fiji Women’s Rugby Team (the Fijianas). Having missed out on previous tournaments, it was the Fijianas first-ever World Cup tournament. For an event that is held every four years, being there was everything […]

Richard has had over 30 years’ experience with New Zealand and International taxation. His team provide tax services including: Below are articles from Richard’s weekly email ‘A Week in Review’ over the last month. You can sign up for his ‘A Week in Review’ newsletter here and get the updates weekly, directly to your inbox. It’s been […]

If you want to improve sales, you need teams that are motivated to sell. And to be confident, the sales team must believe in the product, the service teams, and customer service. The focus on customer love has many pet names these days – “customer centricity”, or “customer-obsessed” to name a couple. Businesses that aspire […]

Many company owners or managers express their frustration when discussing employee engagement. They figure that we pay our people to do a job, so they just need to do it. Well, unless you are dealing with robots, it doesn’t quite work that way. This article is an elaboration of Bruce’s article “Team engagement counts” because […]

NPS (Net promoter score); a two-question survey. What is it? And why do we want it? Net promoter score or NPS for short was established to help companies measure and evaluate customer loyalty. We are looking to monitor our impact on your experience. If I were asked, I’d say “The Gilligan Sheppard team does a […]