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Bruce'sThe blue deck chair: Putting a price on loyalty
In an unashamed take from Graham Norton, I intend to write a few stories called ‘the blue deck chair.’ You are free to pull the lever and flip my chair. So please send feedback, flip, or let me walk… Remember when we all jumped on the Flybuys bandwagon about thirty years ago? It seemed like […]
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Employee engagement: a problem or opportunity?
Many company owners or managers express their frustration when discussing employee engagement. They figure that we pay our people to do a job, so they just need to do it. Well, unless you are dealing with robots, it doesn’t quite work that way. This article is an elaboration of Bruce’s article “Team engagement counts” because […]
We want your feedback
NPS (Net promoter score); a two-question survey. What is it? And why do we want it? Net promoter score or NPS for short was established to help companies measure and evaluate customer loyalty. We are looking to monitor our impact on your experience. If I were asked, I’d say “The Gilligan Sheppard team does a […]
Six doctors, seven opinions.
An interview with Dr Gerald Young, Director of CityMed, Auckland City. Gerald and his team built CityMed in 2000 and developed the business to where it successfully stands today. However, business journeys are never easy, especially with “Six doctors, and seven opinions” explains Gerald. “It was a revenue idea, which is different from most general […]
Avo-countant
Guest article written by one of the previous Partners at Gilligan Sheppard, Greg Rathbun. I retired from Gilligan Sheppard in 2013, I knew I needed to try something new, but I had no idea what. Eventually, I became the proud owner of an 11-hectare avocado orchard. Back then I didn’t realise how much this had […]
Is being hard on yourself, too hard on yourself?
There’s that old saying “you are your own worst critic”, usually it’s something we get told when we deny we did a good job. And at that point, do you believe them? Or are you still convinced ‘it’ wasn’t good enough? We all exist within a little bubble we have created for ourselves, and in […]
