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Business ImprovementWho would have thought?
Gilligan Sheppard and I strongly align on several things. In particular, their purpose of enriching lives aligns with my personal purpose of improving people’s lives through business and improving business through people. One way we thought this could materialise was by providing business improvement workshops. We conducted an initial workshop with GS clients on ‘Developing […]
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Team engagement counts
If you want to improve sales, you need teams that are motivated to sell. And to be confident, the sales team must believe in the product, the service teams, and customer service. The focus on customer love has many pet names these days – “customer centricity”, or “customer-obsessed” to name a couple. Businesses that aspire […]
Employee engagement: a problem or opportunity?
Many company owners or managers express their frustration when discussing employee engagement. They figure that we pay our people to do a job, so they just need to do it. Well, unless you are dealing with robots, it doesn’t quite work that way. This article is an elaboration of Bruce’s article “Team engagement counts” because […]
We want your feedback
NPS (Net promoter score); a two-question survey. What is it? And why do we want it? Net promoter score or NPS for short was established to help companies measure and evaluate customer loyalty. We are looking to monitor our impact on your experience. If I were asked, I’d say “The Gilligan Sheppard team does a […]
Six doctors, seven opinions.
An interview with Dr Gerald Young, Director of CityMed, Auckland City. Gerald and his team built CityMed in 2000 and developed the business to where it successfully stands today. However, business journeys are never easy, especially with “Six doctors, and seven opinions” explains Gerald. “It was a revenue idea, which is different from most general […]
Avo-countant
Guest article written by one of the previous Partners at Gilligan Sheppard, Greg Rathbun. I retired from Gilligan Sheppard in 2013, I knew I needed to try something new, but I had no idea what. Eventually, I became the proud owner of an 11-hectare avocado orchard. Back then I didn’t realise how much this had […]
