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BusinessClient retention is your secret weapon.
It’s a subject that’s come up a lot lately, and I’m pleased that so many more businesses now understand that their relationships with their clients (client retention) aren’t just a nice-to-have; they’re a must-have for any business looking to thrive. Person-to-person communication—or at least any communication that feels personal—is by far the best way to […]
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Achieving business goals just got easier.
It’s late in the evening, and the business owner sits alone in their office. The hum of the city outside is a distant murmur, but the weight of the task at hand is prominent. With a heavy sigh, they reach for a meticulously crafted document – their company’s long-term business goals. The pages, once filled […]
Financial freedom: setting financial goals that work
As we step into the New Year, it is the perfect time to assess our lives and determine what it is that we really want, both personally and in business or career. Financial security is an important aspect of life because it allows freedom to have and do what we desire. A valuable step towards […]
KPIs are dead: long live Personal Goals
KPIs are short for key performance indicator’s used to measure your employee’s performance. They can be financial, customer, or process-focused. The thing is, generationally, I believe we’ve moved away from using them, and for some businesses, they haven’t even noticed. The catchphrase used to be “work hard, play hard”; nowadays, it’s “work-life balance”. My career […]
Is Sustainability… Sustainable?
I think we all look for signals that guide us to what might happen next. And in business and investment, we look out for changes that deliver opportunity or risk. One of my investments went into liquidation recently. The liquidators’ report made me laugh, but also gave me a couple of lessons and an insight […]
Random 2023 reflections
It’s around this time when I start thinking about next year, and reflect on the past year. Below are some random reflections that popped into my head while writing. Overcoming Overwhelm Trying to think through the day, the week, the year, and everything that needs to be done is the worst psyche out for me. […]