Many company owners or managers express their frustration when discussing employee engagement. They figure that we pay our people to do a job, so they just need to do it. Well, unless you are dealing with robots, it doesn’t quite work that way. This article is an elaboration of Bruce’s article “Team engagement counts” because […]

When I am invited to help an organisation improve its performance, there are generally three key elements that require work – direction, people, and getting ‘good shit’ done. These elements are outside of the standard financial metrics (whereby the products or services they sell make more money than the costs of the business). So, let’s […]

Picture yourself driving down a road. It’s been raining so the road is a bit slick. You have noticed recently your car has been pulling to the right, but you just compensated for it by adjusting your steering to the left. Suddenly the person in front of you brakes abruptly and you apply your brakes […]

The ‘Master Widget’ company has good products, and the people are working hard, but the company is just not operating cohesively. Therefore, inefficiencies are driving up costs, a silo mentality rules, frustrated people are leaving, and the competition is gaining on them, so they are leaking profits. In other words, the company is misaligned – […]