It’s a subject that’s come up a lot lately, and I’m pleased that so many more businesses now understand that their relationships with their clients (client retention) aren’t just a nice-to-have; they’re a must-have for any business looking to thrive. Person-to-person communication—or at least any communication that feels personal—is by far the best way to […]

Gilligan Sheppard and I strongly align on several things. In particular, their purpose of enriching lives aligns with my personal purpose of improving people’s lives through business and improving business through people. One way we thought this could materialise was by providing business improvement workshops. We conducted an initial workshop with GS clients on ‘Developing […]

What’s the most important thing to a company’s sustainable success? After considering the standard metrics such as market, the bottom line and a quality product, the majority would likely say it’s leadership. There is a graveyard of companies whose main downfall is the quality of their leaders. Not only the leader at the top but […]

This is a topic I am incredibly passionate about, and you should be, too. Everyone knows intuitively that if you have a great culture, great things happen. But most companies don’t have any culture, or at least it’s average. Or worse, it’s toxic. And it comes from the owners, managers, or average leaders who aren’t […]

It’s late in the evening, and the business owner sits alone in their office. The hum of the city outside is a distant murmur, but the weight of the task at hand is prominent. With a heavy sigh, they reach for a meticulously crafted document – their company’s long-term business goals. The pages, once filled […]

Working outside of the office has changed the way people think and work. We’ve discovered that it’s doable, and the benefits are actually worthwhile. And for the foreseeable future, it’s clear that remote and hybrid working will be here for a while. Employees don’t have to go through the arduous journey to get to and […]

The future of work has been evolving rapidly, and because of this, businesses need to rethink their talent strategy. Pandemic-related epiphanies about family time, remote work, community, passion projects, and life and death have droves of people leaving their workplaces to such an extent that there is even a name for it – “The Great […]

An informative article series designed to help businesses with strategy and alignment. Written by Bill Bain. If you have any questions regarding these topics, you can contact Bill via email. Picture this… your big aspirational vision is to ascend Everest in three years. You wouldn’t just throw yourself at Everest and hope for the best. It’s a […]

An informative article series designed to help businesses with strategy and alignment. Written by Bill Bain. If you have any questions regarding these topics, you can contact Bill via email. In my last article (Direction: Where do you want to go?), I covered the first two steps (Purpose and Vision) in the journey to establishing […]

Welcome to Bill’s series on Good to Great – a succession of articles that help businesses with strategy and alignment. Get where you want to go and become what you want to be, faster. This series will look to provide you with a simple road map to follow and helpful hints to assist you and […]